When an agent logs into the system, they interact exclusively with this PHP file. It handles:
: The vicidial.php file makes many database calls per agent per second. Ensure your custom PHP code uses efficient, indexed queries. VICIdial is fast, but poor custom queries can bring the entire interface to a crawl.
Whether you are a system administrator, a developer, or a call center manager, we hope this deep dive gives you full command over the heart of VICIdial.
Providing UI buttons for disposing of calls, placing 3-way calls, transferring, and setting callbacks.
For production systems, always use HTTPS to protect credentials. Each API call requires a valid VICIdial user account with API access enabled.
Are you looking to for specific features?
