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If the error is caused by a missing mandatory field or bad reference:
Once you have diagnosed the issue, apply the appropriate solution below. Solution 1: Retry or Rewind the Workflow
It is important to note that while online discussions and technical notes often refer to this error in as APP-PO-14160 , the exact formatting can vary depending on the system interface and logging configuration. The lowercase version, "app-po-14160," is essentially the same identifier and points to the same underlying issue. When searching for solutions in Oracle support portals, using the uppercase format generally yields the most accurate results. app-po-14160 document action not completed successfully
Click the button to move the workflow back to a previous valid step (e.g., prior to the approval submission).
Follow these sequential steps to diagnose and resolve the error.
If you have landed on this article, you are likely staring at this red-lettered alert in your procurement or ERP system, wondering what went wrong and how to fix it fast. This error typically appears in Oracle Procurement Cloud, E-Business Suite (EBS), or similar enterprise resource planning systems when users attempt to perform an action on a Purchase Order (PO)—such as approving, updating, canceling, or creating a change order. This public link is valid for 7 days
The error message itself is a "wrapper." It holds the real exception inside. To fix it, you must look past the 14160 code and find the nested exception. Here are the primary drivers:
Session tokens expire or become corrupted. Logging out and back in refreshes your permissions and clears temporary data. After re‑logging, navigate back to the document and retry.
Below is a comprehensive guide to understanding, diagnosing, and resolving this error. Common Causes of the Error Can’t copy the link right now
If the error occurs during forwarding or escalation, it often means the approval hierarchy is broken.
Analyze the output to see if there are orphaned rows in PO_REQUISITIONS_INTERFACE_ALL or PO_HEADERS_ALL . 3. Verify Period Statuses
: A common workaround to refresh the action history is to manually put the PO on hold via Tools > Control , save it, and then immediately release the hold. Consult My Oracle Support (MOS) Note: 1912083.1 My Oracle Support for specific guidance on blanket releases. Check if your system requires PSA RPC Patch 14563642 to resolve underlying code issues. Review System Logs : Enable "FND: Debug Log Enabled" and check FND_LOG_MESSAGES for more detailed technical error descriptions. Are you currently trying to a specific PO or a blanket release when this error appears? APP-PO-14160: Document Action Not Completed Successfully