Infortrend Warranty Check
If you do not have an account, you must create one to access "Product Services". Navigate to Product Services : Once logged in, look for the "Product Registration" "RMA Tracking"
This article explains everything you need to know about the , covering standard policies, practical verification methods, extended service options, and how to manage warranty claims.
| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | | Mistyped number; OR unit is OEM (sold inside another brand’s chassis like Promise or Lenovo). | Double-check digits (0 vs O, 1 vs I). If OEM, contact the reseller, not Infortrend. | | "Warranty expired" | Unit is >3-5 years old. | Consider third-party support or paid repair. | | "Product not registered" | The unit was never registered, and it is older than 6 months. | Provide proof of purchase to support to backdate warranty. | | "Invalid region" | You are accessing the USA portal for a unit sold in Asia. | Use the global portal or contact the regional office. | | No response from portal | Website maintenance. | Try during business hours (Taiwan time) or use email support. | infortrend warranty check
in a safe place. If you purchased an Infortrend system second-hand, ask the seller for the original purchase receipt and warranty transfer confirmation.
Log into the EonOne or SANWatch management interface. Navigate to the system information or maintenance tab to view the hardware profile and copy the serial number. Step 2: Access the Infortrend Official Portal If you do not have an account, you
A: No. The standard warranty is nontransferable and applies only to the original direct customer.
Be prepared to share system logs. The Quick Service App can automate this process for supported models. | Double-check digits (0 vs O, 1 vs I)
Online portal: 30 seconds. Email support: 1–4 business hours. Phone support: 5–10 minutes (including hold time).
For more information or assistance, don't hesitate to contact Infortrend's support team.
The warranty only covers Infortrend-branded hardware, provided customers operate the system within supported configurations and use certified components.