Standard web plugins for surveillance call home to a local NVR (Network Video Recorder) on ports 80, 443, or 554 (RTSP). The “UPD” variant does not.

Enables users to search, select, and view recorded footage directly from the storage device.

Close all active web browser windows before running the file. Right-click the installer and select . 3. Adjust Windows Security and Internet Options

Click or manually download NewActive.exe from the provided link on the page. Run the installer and follow the on-screen prompts. Logging In

If you still need to access your older DVR, the most reliable method is to use Internet Explorer. Follow these steps:

Even with a perfect process, issues can occur. Here’s how to troubleshoot the most common problems.

: New features and changes in the plugin's interface might require additional training for users. Ensuring that users are familiar with the updates can maximize their effectiveness.

Modern browsers (Google Chrome, Microsoft Edge, Mozilla Firefox) completely dropped support for ActiveX and NPAPI plugins years ago.

Here is a quick guide to getting your live feed back up and running. 1. The "IE Mode" Fix (Best for Windows 10/11)