The crown jewel of this ecosystem is the new . Launched in 2023, this cloud-based platform has transformed fleet management from a passive, data-heavy chore into an active, visual experience. Its "Full Fleet Visualization" feature is the embodiment of 'parts viz' "allows customers to access all their asset information for both Cat and non-Cat equipment – whether owned, leased or rented – in one centralized place."
: Faster identification leads to faster ordering, getting your machines back to work sooner.
For end-users, the public Cat Parts Store uses parts viz daily. parts viz caterpillar work
This indicates that PartViz is an active database that serves as a source of truth for parts inventory. For the employees who make parts viz caterpillar work a reality, their job is to interrogate PartViz to make sourcing decisions, check internal inventory levels, and ensure the data powering the entire parts ecosystem is accurate. Without the dedicated work of these teams to maintain PartViz, no visualization tool would be functional.
| Metric | Before Advanced Parts Viz (2015 baseline) | After (2024) | Improvement | |--------|-------------------------------------------|--------------|--------------| | Average parts lookup time (experienced tech) | 12 minutes | 3.5 minutes | 71% | | Incorrect part orders (per 1000 repairs) | 43 | 12 | 72% reduction | | New tech time to identify part | 22 minutes | 6 minutes | 73% | | Returned parts (wrong part) | 8.2% of all returns | 2.1% | 74% reduction | The crown jewel of this ecosystem is the new
Be cautious, as parts can be replaced with adaptable or rebuilt versions over the years, so always cross-reference the information with the machine’s serial number.
: Streamlines workflows for internal customer service teams to prioritize high-value problem solving over manual time management. Custom Global Views For end-users, the public Cat Parts Store uses
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