“The hardware information does not match with your dongle. Please contact Autodata.”

Preventing this error is easier than fixing it. If you rely on an older version of Autodata, these strategies will save you considerable time:

If you upgraded your computer's motherboard or hard drive, Autodata must manually reset your license on their activation servers to match your new hardware configuration.

Please advise how to reset or update the hardware ID linked to this dongle, or provide a replacement license/reactivation if the dongle is tied to now-changed hardware.

Download the latest verified security drivers from your provider or the official Thales Sentinel customer site.

Look for , Sentinel Protection Installer , or HASP SRM . Right-click and choose Uninstall . Restart your computer.

The Hardware Information Does Not Match with Your Dongle: Autodata Error Fix

Open Device Manager, locate your USB Root Hubs, and under "Power Management," uncheck "Allow the computer to turn off this device to save power" . Official Support

Delete conflicting paths that point to non-existent folders. 4. Check for Emulators Some antivirus programs flag the dongle as a threat.

: In some cases, Windows security features like Memory Integrity can block the dongle driver from functioning properly. Disabling this feature in Windows Security may resolve the mismatch.

Check the or Protection History log to see if any Autodata files or .dll files were blocked.

This article provides a comprehensive guide to understanding why this error occurs and the steps you can take to resolve it, ensuring your software is back up and running. What Does This Error Mean?

Before diving into complex solutions, ensure your system is set up correctly. Follow this check-list: